government local gallery

Efficiency Boosting & Cost Saving

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NHS Business Systems

Live Graphic Scribe Live Graphic Scribe , During the Co-creation workshops we used Graphic scribing to enable the team to grasp the 'big picture'
Graphic Scribe Graphic Scribe,
Workshops Workshops,
Video overview Video overview, View Video

  • Why
  • How
  • Outcomes

  • Why

    To drive internal systems and behaviours to improve efficiency, operational performance, customer service and to provide better value.

  • How

    We used a people-centred, systems thinking approach to change behaviour and help re-design the service around customer demand, flow and waste reduction.

  • Outcomes

    We saved 7,630 hours of staff time, reduced calls by 114,000 annually and saved in excess of £300,000 in admin, paper/printing and overtime costs.