government local gallery
Efficiency Boosting & Cost Saving
>NHS Business Systems
- Why
- How
- Outcomes
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Why
To drive internal systems and behaviours to improve efficiency, operational performance, customer service and to provide better value.
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How
We used a people-centred, systems thinking approach to change behaviour and help re-design the service around customer demand, flow and waste reduction.
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Outcomes
We saved 7,630 hours of staff time, reduced calls by 114,000 annually and saved in excess of £300,000 in admin, paper/printing and overtime costs.