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For over 25 years, we have helped people, communities, and organisations reimagine what’s possible and make it real. Discover how insight, design, and behaviour change can help you overcome your toughest challenges.

Lifestyle Improvement & Wellbeing Services

Equipping people, workplaces and communities to live and work well.

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Behavioural Insight, Research & Design

Understanding behaviours, motivations, & barriers, to create lasting change.

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Social Marketing & Engagement

Designing social marketing campaigns that change minds, culture & drive action.

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Leadership & Organisational Development

Supporting people and systems to grow, adapt and thrive.

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Our work...

With over 25 years of experience, we deliver end-to-end behaviour change solutions. From pilot programmes, through transformative system change, social marketing solutions, public health improvement, organisational culture and performance to community wellbeing and healthy lifestyle services.

People

Communities

Organisation

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Powering solutions to change our nation since 1999

A mission-led team united by purpose and driven by people thriving.

We’re a multi-disciplinary leadership team blending expertise in behaviour change, insight, creative communication, culture and health improvement; but what unites us is how we work: collaboratively, compassionately and with curiosity. Together, we create the conditions for people and systems to flourish, tackling complex challenges and delivering meaningful impact.

Stuart Jackson

Chief Executive Officer

Structures possibility out of complexity. Stuart steers ICE’s vision, fueled by a deep belief that insight and human-centred design can transform systems and lives. He champions curiosity, compassion, and collaboration across every project. 

Amanda Madden

Director of Strategy

The architect of strategy who turns strategic foresight into meaningful action. Amanda blends big-picture thinking with grounded execution, ensuring every ICE initiative lands with impact. 

Jayne Prendergast

Operations Director

The practical heart of ICE’s engine room. Jayne keeps the wheels turning smoothly, making sure teams can deliver excellence while nurturing a culture where people thrive. 

Adam Riglar

Director of Engagement

Connects people and purpose with flair. Adam leads engagement across partners and communities, making sure projects are not just seen but felt and owned. 

Caitlin Williams

Director of Strategic Projects & Innovation

Curates tomorrow’s approaches today. Caitlin drives innovation and strategic initiatives, turning fresh ideas into tangible outcomes and learning. 

Nina Illingworth

Director of Insight

The detective of human behaviour. Nina uncovers what truly motivates people and systems, grounding ICE’s work in insight that influences meaningful change.

Joanne Sedgwick

Finance & HR Director

Keeps ICE’s heart as healthy as its head. Joanne harmonises financial strength with intentional people practice, making sure the team has the resources and wellbeing to thrive. 

Peter Kent

Strategic Engagement & Development Lead

Champions relationship building and strategic growth. Peter weaves networks and opportunities together, expanding ICE’s reach and positive impact.

Lisa Woodward

Senior Engagement Lead

Guides deeper engagement with clients and communities alike, shaping experiences that matter and uplift. 

Jamie Prescott

Service & Engagement Lead

Ensures every service is delivered with care, creative energy, and clarity — turning client goals into lived outcomes.

Cassandra Fulton-Downton

Research Manager

The curious observer who turns questions into clarity. Cassie leads research that deepens understanding and supports evidence-led practice.

Ian Jackson

Creative Director

The imaginative pulse behind ICE’s creative expressions. Ian blends visual and narrative ingenuity with behavioural design, making sure ideas not only work but engage and delight. 

Recognition

ICE FAQs

ICE Creates is a behaviour‑change company that helps people, communities, and organisations achieve better health, wellbeing, and performance through human‑centred design, applied behavioural science, and creative delivery. We work across public services, health and care, and place‑based systems to design and deliver change that lasts.

We partner with NHS bodies, local authorities, public health teams, and community organisations, and we support multi‑agency, neighbourhood‑level transformation. Our case studies span integrated healthy lifestyle services and community research programmes across the UK.

Yes – our programmes include upskilling for local teams, CPD modules, and coaching/supervision frameworks so improvements are sustained beyond initial implementation.

Yes. We design and deliver user‑centred platforms and apps (including smoking cessation and healthy lifestyle tools) that meet NHS standards for security, accessibility, and clinical quality.

We co‑design with residents, staff, and partners, bringing real lived experience into service design. That means solutions fit local context, build trust, and perform better because they are built with people, not for them.

We do both. We blend digital delivery with human coaching, supervision, and experiential learning to meet people where they are and maximise engagement.

Yes. We support leadership, culture, team effectiveness, and “team‑of‑teams” ways of working, blending insight, co‑creation, and applied behavioural science to strengthen engagement and outcomes.

Use the contact form on our website or call 0845 519 3423 to speak with the team about your goals and challenges. We’ll help shape the right discovery or engagement to get you moving.

We blend human‑centred design, applied behavioural science, and creative delivery with data‑informed decision‑making and long‑term partnership. That combination consistently turns insight into action and measurable outcomes.