Insight, innovations, theory and news with a healthy does of creativity and playfulness
Transforming places ready for local government reorganisation starts with local life. It starts with people’s day-to-day experience. If residents feel heard, they engage. If a service fits real life, prevention becomes easier. Devon County Council serves around 800,000 people. It covers many different local areas. Scale helps delivery. However, Cranbrook created a new need. Cranbrook […]
Operational excellence: Empowering teams to go beyond the process Operational excellence helps organisations deliver quality, reduce waste, and protect margins when pressure is high. Why operational excellence matters Economic pressure keeps squeezing margins. As a result, organisations need to deliver high-quality products at the lowest possible cost. That balance rarely comes from a one-off programme. […]
One Voice for Every Summit: Co-creating Organisational Shared Values for MREW Co-creating organisational shared values gave Mountain Rescue England and Wales (MREW) a clear way to unite 47 teams behind one national voice. This work strengthened identity, deepened connection, and helped volunteers recognise themselves as part of a shared movement. The Challenge: Why Organisational Shared […]
From Good to Great: Strengthening Trust, Accountability and Connection Through Executive Leadership Development Executive leadership development plays a crucial role in helping senior teams move from individual expertise to collective strength. At ONR, this work supported their shift from good to great by creating stronger trust, shared accountability, and deeper connection across the Senior Leadership […]
Confident Leaders. Connected Teams. Better Outcomes. Senior Clinical Leadership Development that Delivers Senior clinical leadership development plays a vital role in building confident, compassionate leaders who can guide teams through complex change. This case study explores how St George’s created a connected community of senior clinical leaders who feel more equipped, supported, and confident to […]
CASE STUDY Changing the Conversation on Mental Health – One Community at a Time Stronger Minds Connected Communities Building a Mentally Healthy Birmingham Project | Mentally Healthy City Strategy Co-production Specialisms | Applied Behavioural Insights, Behavioural Insights & Marketing, Communications & Engagement, Graphic Scribes WHY Birmingham City Council set out to make Birmingham a Mentally Healthy City, one where everyone can feel […]
CASE STUDY From Committees to Collaboration: Co-creating a People Plan that delivers Breaking System Barriers to unlock greater effectiveness Project | Cross Health & Care system collaboration to Co Create a People plan that delivers Specialisms | Behaviour Change & Organisational Development THE CHALLENGE Health and social care systems are under intense and increasing pressure, delivering the NHS […]
The challenge behind creating a co-production strategy in health and care Rochdale Borough Council wanted to ensure that the voices of local residents, carers and service users were not just heard but embedded in how care is delivered They set out to embed a culture of co-production starting with four key strategic plans — the Adult […]
Integrated Neighbourhood Solutions That Transform Fragmented Systems This work shows how integrated neighbourhood solutions can reduce pressure on services, improve care for people with complex needs and help professionals work together more effectively. What began as a fragmented system became a coordinated neighbourhood model grounded in proactive, preventative support. The challenge driving the need for […]
How We Humanised the Critical Care Experience at Gateshead This project shows how humanising the critical care experience can reduce anxiety, build trust and support families at a difficult time. Gateshead Health NHS Foundation Trust wanted a simple and compassionate way to improve understanding of the critical care journey. The challenge behind the critical care […]
