Leadership & Organisational Development
Supporting people and systems to grow, adapt and thrive.
We believe the way we work shapes everything; from the culture that binds us, to the impact we make together. At ICE, we partner with people, teams and systems to intentionally redesign how they work and lead, we co-create healthier, happier, more human ways of working, increasing agency, that enables people to flourish and achieve lasting change.
Our ICE Approach
Insight & Understand
We listen deeply to uncover what shapes your culture and leadership today. The values, mindsets and behaviours driving success or holding you back. This shared insight becomes the foundation for meaningful, people-centred change.
Co-Design & Activate
Together, we design practical experiences that build purpose, trust and accountability. Through collaboration, coaching and learning in action, leaders and teams bring new ways of working to life.
Embed & Evolve
We help change stick. Using tools like Wellbase and behavioural feedback frameworks, we support reflection, measure progress and sustain growth — so positive behaviours become everyday habits.
Culture & Behaviour
Shaping mindsets, relationships, and systems that help people and organisations thrive. At ICE, we believe that strong, healthy cultures are the foundation for lasting success, shaping how people think, feel, and act together.
Strong, healthy cultures are the foundation for lasting success; they shape how people think, feel and act together. At ICE, we work with organisations and systems to understand the values, mindsets and behaviours that drive their culture. Using evidence-based behavioural insight and co-design, we help align purpose with practice, creating workplaces and neighbourhoods where people are connected, accountable and able to grow.
The Impact of Stronger Culture and Behaviours
• A resilient culture, able to withstand change and challenge
• An adaptive culture, able to evolve and respond to new contexts
• An innovative culture, where creativity and problem-solving thrive
Team Effectiveness
Stronger together. Built on trust, purpose and accountability.
We transform groups into connected, resilient teams — places where people grow, perform and feel valued.
Through behavioural insight, coaching and co-design, we help teams build the trust, cohesion and shared purpose that turn collaboration into impact. When people work well together, accountability becomes supportive, diversity drives creativity, and challenge leads to growth — not conflict.
The Impact of Increased Team Effectiveness
• Improved team cohesion and engagement, more energy for added value work
• Reduced stress and burnout across multi-disciplinary teams
• Greater collaboration across boundaries, systems and communities
Leadership Development
Unlocking leadership that enables people, purpose and performance.
Where leaders are better, organisations are better.
At ICE, we help people lead with confidence, compassion and clarity; removing the interference that holds potential back. Through assessment, coaching and reflective practice, we support leaders at every level to grow self-awareness, adaptability and courage. When leadership flourishes, culture follows, and organisations thrive
The Impact of Better Leadership
• Confident, values-led and emotionally intelligent
• Purposeful and adaptable in complex systems
• Courageous in decision-making and collaboration
• Skilled in empowering and developing others
• Anchored in wellbeing, inclusion and trust
Visit Natural Leaders
Performance Coaching
Unlocking potential through reflection, behaviour and purposeful growth. Performance coaching enhances leadership awareness, skill and adaptability; helping people grow confidence, clarity and impact. At ICE, our coaches combine behavioural insight, reflection and practical modelling via co-active coaching, to help leaders understand their patterns, strengths and blind spots. Together, we identify what drives success, and what gets in the way, creating space for authentic, sustainable growth that strengthens both individual and organisational performance and impact.
The Impact of Performance Coaching
• Greater self-awareness and clarity of purpose
• Improved emotional intelligence and decision-making
• Enhanced collaboration and communication
• Resilience and adaptability in complex environments
• Sustained performance and leadership confidence
Leadership & Organisational Development FAQs
Leadership & Organisational Development is the work of improving how people lead and how organisations function, so that strategy, culture, and performance are aligned and sustainable over time. It is the change in how leaders show up each day, shifts in behaviour and improvements in how work gets done.
This is for individual leaders, teams, and whole organisations. The focus varies by role and need but always moves people toward alignment and sustainable change, evidenced through clearer leadership behaviours, healthier cultures, and improved organisational performance.
when leadership feels inconsistent, values are not showing up clearly in everyday behaviour, and well-intended change programmes struggle to deliver lasting impact. When their is frustration in unclear decision-making, siloed working, and excessive pressure on managers.
We move organisations into action through our Insight, Co-Design, Engage model. We start by generating deep, evidence-led insight into what is really shaping behaviour, performance, and experience; we then work with leaders and teams to co-design practical solutions that fit their context; and we support organisations to engage people in embedding these changes into everyday ways of working. This integrated approach strengthens leadership behaviours, clarifies decision-making and accountability, improves collaboration across teams, and removes the organisational barriers that prevent good practice from becoming routine, resulting in more aligned leadership, healthier cultures, and sustained improvement over time.
We design in partnership with the people involved, starting from their lived experience and the real challenges they face in their work, involving leaders as active participants, and continuously adapting based on honest feedback and emerging business needs. Our approach builds shared ownership, strengthens collective capability, and ensures development feels relevant, respectful, and embedded in everyday practice rather than imposed.
Our skilled team create psychological safety by setting clear boundaries, being explicit about confidentiality, and modelling calm, respectful behaviour, even as they bring challenge. We work with dynamics rather than avoiding them, balancing empathy with constructive challenge and addressing patterns of interaction instead of individuals. This enables more honest dialogue, builds trust, surfaces issues earlier, and leads to stronger shared understanding, better decisions, and more sustainable change.
We intentionally design with difference in mind. We create multiple ways for people to contribute, and make power and decision-making visible. By grounding our work in evidence and lived experience, and aligning leadership behaviours with organisational systems and processes, we reduce the bias and remove barriers that disadvantage some groups. We deliver fairer participation, more trusted conversations and better-quality decisions and implementation that succeeds as a wider range of people contribute, progress, and perform at their best.
Leadership development shapes the leader; performance coaching sharpens performance. Leadership development focuses on building capability by strengthening how people think, decide, and lead, resulting in more consistent leadership, better judgement, and sustained cultural impact. Performance coaching focuses on short-term, goal-driven improvement, helping individuals address immediate challenges and improve effectiveness in their current role. Together, they deliver both immediate performance gains and longer-term leadership capability, supporting stronger outcomes now and greater adaptability over time.
Team effectiveness is best when performance is limited by how a team works together, delivering clearer roles, stronger collaboration, and more consistent delivery. Culture and Behaviour programmes are most appropriate when patterns across the organisation are holding people back, these provide greater alignment between values and practice, increasing trust, and organisational change that sticks. Leadership development is the right focus when leaders need to grow their capability to meet new demands, strengthening judgement, confidence, and the ability to lead people and change effectively.