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Leadership & Organisational Development

Supporting people and systems to grow, adapt and thrive.

We believe the way we work shapes everything; from the culture that binds us, to the impact we make together. At ICE, we partner with people, teams and systems to intentionally redesign how they work and lead, we co-create healthier, happier, more human ways of working, increasing agency, that enables people to flourish and achieve lasting change.

Our ICE Approach

Insight & Understand

We listen deeply to uncover what shapes your culture and leadership today. The values, mindsets and behaviours driving success or holding you back. This shared insight becomes the foundation for meaningful, people-centred change.

Co-Design & Activate

Together, we design practical experiences that build purpose, trust and accountability. Through collaboration, coaching and learning in action, leaders and teams bring new ways of working to life.

Embed & Evolve

We help change stick. Using tools like Wellbase and behavioural feedback frameworks, we support reflection, measure progress and sustain growth — so positive behaviours become everyday habits.

Culture & Behaviour

Shaping mindsets, relationships, and systems that help people and organisations thrive.
At ICE, we believe that strong, healthy cultures are the foundation for lasting success, shaping how people think, feel, and act together.

Strong, healthy cultures are the foundation for lasting success; they shape how people think, feel and act together. At ICE, we work with organisations and systems to understand the values, mindsets and behaviours that drive their culture. Using evidence-based behavioural insight and co-design, we help align purpose with practice, creating workplaces and neighbourhoods where people are connected, accountable and able to grow.

The Impact of Stronger Culture and Behaviours
• A resilient culture, able to withstand change and challenge
• An adaptive culture, able to evolve and respond to new contexts
• An innovative culture, where creativity and problem-solving thrive

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A groups discussion about Culture and Behaviours
Quotation from Nigel Simons, Chief People Officer, NHS Trust North West England. "Working with ICE helped us rediscover who we are as an organisation; their approach to culture change isn’t about theory, it’s about people. We now have a shared language and confidence to lead and collaborate with purpose every day.”
Live Paper-Based Graphic Scribe

Team Effectiveness

Stronger together. Built on trust, purpose and accountability.
We transform groups into connected, resilient teams — places where people grow, perform and feel valued.

Through behavioural insight, coaching and co-design, we help teams build the trust, cohesion and shared purpose that turn collaboration into impact. When people work well together, accountability becomes supportive, diversity drives creativity, and challenge leads to growth — not conflict.

The Impact of Increased Team Effectiveness
• Improved team cohesion and engagement, more energy for added value work
• Reduced stress and burnout across multi-disciplinary teams
• Greater collaboration across boundaries, systems and communities

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Group Team photograph
Group team effectiveness session
Quotation by Amanda Kemp, Cancer & Associated Specialities. “We’ve gone from a collection of individuals to a true team, one that listens, challenges and delivers together.”

Leadership Development

Unlocking leadership that enables people, purpose and performance.
Where leaders are better, organisations are better.

At ICE, we help people lead with confidence, compassion and clarity; removing the interference that holds potential back. Through assessment, coaching and reflective practice, we support leaders at every level to grow self-awareness, adaptability and courage. When leadership flourishes, culture follows, and organisations thrive

The Impact of Better Leadership
• Confident, values-led and emotionally intelligent
• Purposeful and adaptable in complex systems
• Courageous in decision-making and collaboration
• Skilled in empowering and developing others
• Anchored in wellbeing, inclusion and trust

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Quotation by Shajeda Ahmed, ICB, System Leader, NHS. “ICE helped me move from managing performance to leading people. Our culture feels more connected, and our teams are thriving.”

Performance Coaching

Unlocking potential through reflection, behaviour and purposeful growth. Performance coaching enhances leadership awareness, skill and adaptability; helping people grow confidence, clarity and impact. At ICE, our coaches combine behavioural insight, reflection and practical modelling via co-active coaching, to help leaders understand their patterns, strengths and blind spots. Together, we identify what drives success, and what gets in the way, creating space for authentic, sustainable growth that strengthens both individual and organisational performance and impact.

The Impact of Performance Coaching
• Greater self-awareness and clarity of purpose
• Improved emotional intelligence and decision-making
• Enhanced collaboration and communication
• Resilience and adaptability in complex environments
• Sustained performance and leadership confidence

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Two people meeting for Performance Coaching
Quotation by Greham Hodgekinson - Director of Adult Social Care. “ICE coaching helped me slow down, see myself clearly, and lead with more intention. My confidence and team engagement have grown beyond expectation.”
Two ladies in a performance coaching meeting

Ask the experts

Stuart-Jackson

Stuart Jackson

Chief Executive Officer

Jonny Reed

Jonny Read

Organisational Development Lead