How can we help?

Together We
Make Better Happen

For a friendly chat about how ICE can help you, your organisation or community there are numerous ways to get in touch.

Together We Make Better Happen

For a friendly chat about how ICE can help you, your organisation or community there are numerous ways to get in touch.

We’d love to connect with you.

0845 519 3423

Twitter
Linkedin
Facebook
YouTube
Best You Website
Instagram

Case Studies

Share via:

Improving relatives and visitors experience for critical care journey

 

"The mural adds reassurance around the patient’s journey and helps reduce anxiety in a very difficult time"

 

The Challenge

The team at Gateshead Health NHS Foundation Trust wanted to explore an additional way in which to provide support, reassurance and key information to visitors at the critical care ward in Queen Elizabeth Hospital.

The aim of this was to increase the understanding that relatives and visitors have of the critical care journey, to alleviate additional concern and answer any questions during an already difficult and worrying time.

Workshop Photo

Solution

A series of insight sessions brought together previous critical care patients, relatives, visitors and staff to gain an understanding of the critical care experience & identify their needs and concerns together with the key information that is needed to smooth the experience for everyone. This insight was used to co-create a visual narrative of the critical care journey. The final 'Rich Picture' now takes pride of place in the Critical Care Ward at Queen Elizabeth Hospital, answering the common questions identified through our insight including practical information about facilities, an overview of the pieces of medical equipment used on the ward and what patients, relatives and visitors can expect after leaving Critical Care.

 

Outcomes

 

"The mural gives a clear insight into what the environment looks like for patients. We are delighted with how it has turned out"

Susie Chrystal

Specialist Nurse for Critical Care Rehabilitation

 

"The mural adds reassurance around the patient’s journey and helps reduce anxiety in a very difficult time"

Lucy Edwards

Deputy Sister on Critical Care

 

Gateshead Critical Care Mural

Full case study Request

We would love to send you our full case study. For this to happen, we just need a few details from you...

0845 519 3423

Twitter
LinkedIn
Facebook
YouTube
Best You
Instagram
Request the Full Case Study Next case NHS Devon CCG Logo BLUE TMC (2) Previous case