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Changing the conversation from “what’s the matter with you?’ to ‘what matters to you?’
Helping health and care professionals to empower people to have more control over how their care is planned.
ICE Creates are behaviour change specialists who over the past 20 years have been developing a person-centred approach focused on person-led health and wellbeing. Our 'Better Conversations: Health Coaching' skills brings our behaviour change, wellbeing and coaching experience and blends in into a highly interactive, impactful and engaging training experience.
Equipping health and care professionals with the knowledge, skills and confidence to help people get more involved in decisions about their care leading to better health outcomes and increased patient and clinician satisfaction.
Better Conversations Coaching
The programme content can be delivered in 2 ways. Either through x5 half-day virtual sessions or 2 full day face-to-face sessions, with lots of small group work and support from two highly experienced and PCI accredited facilitators.
We are delighted to have the programme accredited by the Personalised Care Institute and to be recognised for good practice in the independent evaluation by the Institute of Employment Studies of the Berkley Vale Integrated Care system approach to personalised care.
Click here to find out what clients have told us about the benefits of Better Conversations health coaching with ICE Creates
If you would like to have a conversation and find out how we can help you with health coaching, fill out the brief contact form below and we will be in touch to arrange a call.
Retired Nurse working in the Voluntary Sector
I enjoyed the training and found it very useful in helping me concentrate on what is important for the patient and gently offering support to help them make goals for themselves. It taught me to stand back from making decisions for them in their best interests.
I use in my training in my low carb healthy living support patient peer group. I am seeing great improvements in patients' health and see them committing to a long-term goal of weight loss, reversal of Type 2 Diabetes and getting bad eating habits under control, often for the first time in their lives.
My clients are having great success in regaining their health through lifestyle changes alone and I am getting much greater satisfaction in seeing their development and progress in their health journey.
GP - Aspen Medical Centre
I was delighted to have the opportunity to have 5 sessions of Health Coaching with Ice Creates back in November 2020. The sessions were very well facilitated, fun and interactive. It made me reflect on how as a clinician I interact with my patient and the shift in focus from being a “fixer” to being an “enabler”.
This is especially important with Lifestyle Medicine where it is key that the patient takes charge. With the pressures of demand in General Practice, it is not possible to employ coaching skills in every consultation, but I definitely use this when I’m in the right head space to do so. I personally think most patients respond better when they explore the “why” as the “what” and the “how” become clearer once they have worked out what their main drivers are for a particular change.
Outcome Manager (Public Health) - Gloucestershire County Council
ICE have been delivering MECC and Health Coaching training in Gloucestershire for over 4 years and throughout that time I have found them extremely professional and adept at what they do. I have been impressed with their willingness to adapt content to the needs of those that they are training so that the recipients receive a course suited to their professional needs. In addition, ICE have developed and delivered on-going support and resource packages to further embed the working practices taught on the course.
ICE are willing to be flexible, not only in what they deliver but how it is delivered. This has been really important in engaging with busy professionals. They are always willing to work with our providers to make sure they make the best use of the time they have. It is obvious that they are passionate about what they deliver and that personalised care and service improvement is at the heart of everything they do.
During the pandemic coaching courses were re-designed so they could be delivered in shorter, online sessions. This made them more accessible and easier to digest. We will certainly be taking this learning forward and integrate this into our future training offers for the county.
Senior Project Manager - Gloucestershire Health and Care NHS Foundation Trust
ICE have been cooperative and responsive to work with. Good communication prior to the courses, and responsive to feedback following a course. This feedback is then acted upon and any necessary changes made as a result. ICE are open to constructive comment and seek to continually improve.
Slowly the staff trained are adapting a health coaching approach. We need to reach a critical mass of staff who are using health coaching so that it begins to become part of our culture, the way we do things. Most of those staff who have been trained are trying to use a health coaching approach where they can in the current challenging circumstances.
Where time, resources and budgets allow we look forward to working with ICE in the future
Healthy Lifestyle Advisor - Publica Group
The conversations with clients just seem to flow now, so pleased that I now have additional skills to help others Being able to communicate correctly is so important when people are still nervous of the situation we are in. Its good to talk – this course has shown me how.