How can we help?

Together We
Make Better Happen

For a friendly chat about how ICE can help you, your organisation or community there are numerous ways to get in touch.

Together We Make Better Happen

For a friendly chat about how ICE can help you, your organisation or community there are numerous ways to get in touch.

We’d love to connect with you.

MECC & Health Coaching Training

Making Every Contact Count, or MECC as it is known, utilises the millions of day-to-day interactions that organisations and people have with others to bring about positive behaviour change.

Almost every day of our working or personal lives we have the opportunity to speak with people. Our conversations may vary according to who we speak with, but the truth is what we say and how we say it can have a profound effect on the people that we speak with.

As communication specialists, we believe that it is important to make every contact with a person count. Why? Because every contact is the opportunity for something positive to happen. Sometimes it might set a seed of change growing and other times it might be the catalyst for an immediate positive change.

To support people to have positive and meaningful conversations that can motivate and drive change we offer two programmes.

Person Centred (1)
Be Plas
Arden & Gem
Britains Energy Coast
Rolls Royce
The Body Shop
University of Manchester
Torbay Pharmaceuticals
Tatton Park
Community Gateway
British Psychological Society
Compassion UK
Department of Health
Great Western Railways
Lake District National Parks
General Medical Council
Merseyside Fire & Rescue Service
Boehringer Inglehiem
Manchester University Hospitals Trust
Nursing and Midwifery Council
NHS England
Healthy Schools
Merseyside Police
University of Durham
Sport England
NHS Collaborate
Wirral MBC
Faculty of medical leadership
North West Ambulance Service
Coventry City Council
Liverpool City Council
Homerton NHS
Home Group
Kirklees Council
NHS Blood & Transplant
Riverside housing
NHS Gloucesetershire

MECC – Making Every Contact Count

Making Every Contact Count or MECC is focused on helping people to consider and make positive changes to their physical and mental health and wellbeing.

A MECC based conversation takes just a few minutes and is a part of a persons working day. It should not add to a persons workload but can be a conversation that encourages a person to think about small changes they could make.

Our programme

Evidence suggests that the broad adoption of the approach by people and organisations across health and care could potentially have a significant impact on the health of our population.

Our programme helps build confidence and capability in how to have MECC based conversations. Targeted to the specific roles of specialist groups, e.g. midwifery staff, we explore the interactions they have and how they can use communication  skills to start conversations that could foster positive change. We explore how to avoid ‘telling and fixing’ approaches, in favour of adopting health coaching and person centred ways of working. And how they can truly make every contact count.

Our programmes are tailored to the needs of our clients and half or full day sessions.