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Improving patient and relatives information for loved ones critical care journey

 

The Challenge

The team at Gateshead Health NHS Foundation Trust wanted to explore an additional way in which to provide support, reassurance and key information to visitors at the critical care ward in Queen Elizabeth Hospital.

The aim of this was to increase the understanding that patients and relatives have of the critical care journey, to alleviate additional concern and answer any questions during a difficult time.

 

Insight

ICE worked with the team to devise a series of Insight sessions that brought together previous critical care patients, relatives and staff to gain an understanding of the critical care experience.  The sessions used clean language to identify the needs and concerns of patients and relatives and to identify the key information that needed to be shared in order to improve the experience for everyone.

 

Engage

The valuable insight gained was used to co-create a visual narrative of the critical care journey. Our design team brought the narrative alive with illustration, ensuring that all the necessary information was portrayed, whilst keeping the content easy to digest. The design was refined working closely with the client to ensure objectives were met.

The end result has been displayed in the critical care ward at Queen Elizabeth Hospital. The visual aid answers the common questions identified through our insight sessions. This includes practical information about facilities, an overview of the pieces of medical equipment used on the ward and what patients and relatives can expect after leaving critical care.

Outcomes

‘The mural gives a clear insight into what the environment looks like for patients. We are delighted with how it has turned out’

Susie Chrystal, specialist nurse for critical care rehabilitation.

‘We hope the mural will add reassurance around the patient’s journey and help reduce anxiety in a very difficult time’

Lucy Edwards, deputy sister on Critical Care.

 

Gateshead Critical Care Mural

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