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Supporting Staffordshire Borough Council
to transform their poorly performing
An APSE report into the Streetscene service at Stafford Borough Council highlighted significant issues. Following this report, Stafford Borough Council engaged with ICE to help them transform the service.
The work focused on working with staff across the service to facilitate and move to area working, manage the procurement of replacement fleet and conduct customer insight work to help understand what drives the behaviour of residents to be proactive with their local environment, or not
It was clear from the beginning of the work that the APSE report had created a great deal of conflict between different groups of staff.
The first task was therefore to distance this work from that report and engage with staff on the ground to help them move towards area working. A small team of frontline staff then gathered data to baseline current performance, identify area boundaries and estimate the resource levels required in each area.
An area working pilot was then set up for a proof of concept. This pilot was quickly rolled out to all areas and the benefits were tracked and agreed.
Service efficiencies valued at £97,000 from clearer working patterns
6% reduced vehicle mileage by working in defined areas
Changes to fuel procurement saving on average 28.1 pence per litre
Vacancies in the structure with a cost of £78,600
Pride in work by staff working in new area
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