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Together We Make Better Happen

For a friendly chat about how ICE can help you, your organisation or community there are numerous ways to get in touch.

We’d love to connect with you.

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Case Studies

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Equipping NHS Business Service Authority to transform the efficiency of their Prescription Processing

 

£212,000

Combined savings per year

Challenge

The NHS Business Services Authority handle all prescriptions issued in England (over 450,000,000 prescriptions each year), processing the payments back to pharmacies (and other dispensing organisations). The processes and systems to achieve this where felt to need streamlining in order to deliver an even higher quality and more efficient service. The purpose of this work was not to redesign the IT systems used, rather to understand and redesign the processes that surrounded these systems.

Solution

 

We worked with a cohort of staff from all teams involved in the end to end process to identify quick wins that can be realised with minimal input but achieve maximum benefit, sustainable service improvements and ongoing cashable benefits. The project started by understanding the current work design and identify areas for improvement. The ideas were then tested in small scale experiments before they were rolled out to become business as usual. Where larger scale improvements were identified, business cases were created and agreed.

 

 

Outcomes

£45,000
Saved per year in staff time by amending the drug look up tables making

 £53,000
Saved per year by removing handovers to request a batch re-price

£114,000

Saved per year by combining postage and changes to paper type

 

“I am very happy with the variety of change ideas that this methodology has brought to the BSA and it is good to have both cashable and qualitative benefits as the outcome. The experiments have provided the justification to prove the concepts of design and we are well set up to roll out these concepts into the mainstream work. The ICE 7E's method has given us a broader dimension to our thinking.”

 

Brendon Brown

Head of Customer Operations NHS BSA 

 

 

System Redesign for NHS Prescription Processing

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