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For a friendly chat about how ICE can help you, your organisation or community there are numerous ways to get in touch.

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A journey of learning about my own @best way of working ...

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Pam’s @best way of working …

We have all had to adapt very quickly to a new way of working and, seven weeks in, the initial shock and fear of what was happening in the world has started to subside and been replaced with an acceptance that this is the new normal. For me and the ICE team we very quickly mobilised to work at home, moving our Healthy Lifestyles services across the country to a remote service and continuing to provide the trusted and competent service our clients have come to expect from ICE.
In those early days, as we as a team adapted to video calls, texts, email and chat, it was comforting to be in the same boat as everyone else and see how the team around me were adapting and the behaviour changes that come with that.
And that led me on a journey of learning about my own best way of working, and how I can continue to be at my best for me, and for those around me. I instinctively understood that motivation, communications, relationships – whether focused on yourself or others - are a lot more effective when you have the ability to understand yourself, and the people you seek to motivate or develop or help.
I was lucky to be supported in my growth and self-reflection journey by the ICE team, using the ICE metaphor building tool to describe my @best way of working. Through probing and asking open, clean questions about how I am when I’m at my best, what happens to me, what things do I do think and feel, even questions to explore does it have a colour or a shape? How do I act and work when my @best way is wobbling and I’m more vulnerable, and what helps me get back to my @best style?

What I realised is that I am at my best when I am busy, I love the buzz of being busy. I can become quite loud, chatty and sing along to the radio more loudly than usual!!! I am full of ideas but need a rational and tactical plan behind these ideas to bring me focus and clarity. I like a certain amount of structure, which is interesting given the climate of lockdown, and that I am more direct when really busy and often put my head down to get on, I’m quieter and less loud and may seem more detached.

Every team member at ICE, in fact everyone full stop, has their own personal way of being. We capture their ‘model’ graphically and audibly, and they are really powerful ways to visually work out and assess how that person works @best. And also when its not at their best and what, how and why they can get back to being their best. This takes you well past any psychometric tests –creating a strong sharable narrative for colleagues and teams.

This level of understanding of personality traits, thinking and learning styles has improved my knowledge of motivation and behaviour of self and others, in the workplace and beyond. I have greater clarity on my own @best strengths and behaviour, while appreciating that while people are different, everyone has a value, and special strengths and qualities, and that the ICE mission of treating everyone with care and respect is the solid foundation of our approach to team.

The relevance of equality and inclusion - especially at work - is easier to see and explain when we understand that differences in people are usually personality-based.

Now I’m off for a self-isolated walk, while the sun is shining and the birds are singing! 




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