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Improving patient and relatives information for patients critical care journey


The Challenge

Staff at Manchester University NHS Foundation Trust wanted an innovative way to explain a patients critical care journey for relatives, family members and for patients themselves.

They wanted to address some of the questions and concerns regarding a patients critical care journey whilst outlining the support provided during a challenging time.



ICE worked with Manchester MFT to understand the needs from staff, patients and relatives with regards to what can support relatives during their loved ones time in critical care.


There were common challenges and concerns that are present during a relative’s time in critical care that needed to be addressed in the visual. ICE received images of where the wall piece would be fitted to help understand the surroundings and what colour scheme would be best suited. The design process involved stages of refinement with the client to ensure the visual was bringing the critical care journey to life in the correct way for their unit.



The wall mural created has given relatives a visual aid that informs and reassures. The visual informs relatives about what to expect and what support is available. Included in the wall mural are sections about necessities such as toilets, café’s, shops and what to do if they have any questions or need spiritual support. Relatives are informed on how they can help the unit, this includes general etiquette of the unit such as the number of visitors allowed at one time, visiting hours and what they can bring to the unit for their loved one. The visual includes a bespoke illustration of the bed space in the unit, this helps make the surroundings familiar for the relatives.



“The wall art looks really good and feedback from both patient relatives and staff members has been really positive.

"The mural provides information that relatives often ask about, but also livens up what was becoming a rather tired space”

Will Scott, Matron


Critical Care Wall Mural

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